Client questions
Client research will help your organization to gain an in-depth understanding of your client, their challenges and how you can help them. It allows you to get to the heart of what your clients need to succeed. In turn, this will drive your strategy and facilitate insight of what services they need so you can better serve them and grow your business.
Client research can help your business in a number of ways. Here are just a few:
- Improved customer satisfaction: By understanding your clients' needs, you can tailor your services to better meet their expectations, leading to increased customer satisfaction.
- Increased customer loyalty: Happy clients are more likely to stick with your business over the long term, leading to increased customer loyalty.
- Identify new opportunities: Client research can help you identify new areas where you can expand your services and grow your business.
- Increased revenue: By better understanding your clients' needs, you can offer more targeted and valuable services, which can lead to increased revenue for your business.
advaise.app provides a list of client research questions as a starting point. You can add to, delete or amend these questions to better suit your business and clients.
Each question can be assigned to a category, such as "Performance", "Strategy", "Trends" or "Other." This allows you to filter questions based on their category, making it easier to analyze the data and identify trends. Assigning an owner will add the question to their dashboard, making it easy for them to see which questions they need to answer and track their progress.
Once the client research is completed, you can come back to each question and update the status and enter the answer. This allows you to easily track progress and analyse the data over time.